We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return or exchange. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
General Return & Exchange Process
- Consult our customer service (firstname.lastname@example.org) Indicating the order number, item(s) you want to return and the reason.
- Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays)/48(weekends) hours.
- Please send the item(s) within 7 business days upon receiving the return instructions. And keep the tracking number safe.
- Refund you within 2-5 business days or prepare new items asap after we receive your returns.
Please contact our Customer Service if you wish to return any items. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Please contact our Customer service at Carry1088store.outlook.com to get the return address.
Any item to be returned or exchanged must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
(1) We do not accept returned items that have been sent back without proper returns requests.
(2)We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
(3)Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-1088stores products
Note: The original shipping fee are non-refundable.
The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the item is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
If we have received the product,but you have not received a refund, please check your account statement again. The bank refund processing time will take 7-15 working days. If you have any questions, please contact our after-sales staff.
Thanks for reading.